Exception Workbench
Role-aware queue for owner. Diagnose issues and execute next actions quickly.
Open Exceptions
4
Critical
1
Under Review
1
Queue
Prioritize by severity and age
| Exception | Severity | Status | Amount | Age | Owner |
|---|---|---|---|---|---|
EXC-901 High-ticket card decline with AVS mismatch Aster Hotel Group | critical | open | $2,950.00 | 12m | Ops Queue |
EXC-902 Authorization nearing expiry window Elm Retail Partners | high | in review | $1,220.00 | 34m | Capture Team |
EXC-903 Settlement total mismatch against batch report Northline Cafe | medium | open | $742.15 | 2h | Finance |
EXC-904 Velocity pattern indicates elevated dispute risk Metro Wellness | high | open | $980.00 | 1h | Risk |
Diagnostic Detail
EXC-901High-ticket card decline with AVS mismatch
- Issuer response: AVS ZIP mismatch on retry.
- CVV matched. Risk engine score 62/100.
- Customer profile has 4 successful transactions in last 60 days.
Recommended Actions
- Attempt soft retry with ZIP correction prompt.
- Offer ACH fallback option.
- Escalate to issuer call script if retry fails.
Risk Signal
Escalate if unresolved for 90 minutes to avoid customer-facing impact.